The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia, Thailand and Philippines – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.
We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.
We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.
About the job
The IKEA Project Specialist (Payment, Financing and Promotion), Ikano Retail is responsible for applying project principles and practices to co-ordinate, drive and support payment related projects and timelines in current and new markets.
To be the voice of the customer to support and drive the development of omnichannel payment strategy in the markets across all the channels together with regional/local stakeholders. Together with stakeholders, to support the relationship with banks and solution providers to secure quality of deliverables and services.
Oversee and support the development and overall project lifecycle by co-ordinating with internal stakeholders, payment solution providers and external vendors, delivering effective services and solutions.
Lead, support and work with project stakeholders at all levels from project initiation, identifying requirements, planning, execution, delivery, handover and post-mortem analysis.
Support in developing the business case and ROI analysis for new solutions to be introduced to markets.
Collaborate with stakeholders to analyse, support, identify gaps and provide insight to business lines and project team/stakeholders on performance of payment types/modes, supporting the optimization and commercialization of new and existing payment solutions.
Analyse the Payment Service Provider tender and MDR rates with local market banks.
Research and analyse market relevant payment solutions in all touchpoints from a global approach and local relevancy (eg. e-Wallets, QR, Instalment Payment Plan, e-Gift card, mobile POS & coupons).
Secure project documentation across all project stages (e.g. requirements, UAT) and ensure project learnings and shared with stakeholders.
2 – 3 years of experience working in the payment and/or product industry or in a similar capacity.
Good understanding of end-to-end project management.
Basic understanding of user experience and eagerness to improve overall customer experience.
Ability to collaborate and communicate effectively with various stakeholders.
Fluent with Microsoft PowerPoint, Excel and Words.
Willingness to learn and thrive in an agile and dynamic environment.
Share the IKEA values.
For questions about this role, please contact firstname.lastname@example.org